Privacy Policy
The Accra Handyman
Last updated: 25 October 2026
At The Accra Handyman, a service operated by Devpod Services Limited, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website, request our services or communicate with us.
1. Information We Collect
When you use our website or services, we may collect:
- Your name, telephone number, email address and service location.
- Information about your property and the services you request.
- Booking details, quotations, invoices and payment records.
- Photos, documents or other information you provide in connection with a service.
- Messages and communications exchanged with our team, including through WhatsApp.
- Basic website usage and technical information.
2. How We Use Your Information
We use your information to:
- Process and manage service requests and bookings.
- Communicate with you about appointments, quotations, payments and job progress.
- Send service-related notifications through WhatsApp, SMS or email.
- Assign and coordinate technicians and other service professionals.
- Provide customer support and resolve complaints.
- Maintain service records, improve our services and protect our platform.
- Meet applicable legal and regulatory obligations.
We may send promotional communications where permitted by law and will respect applicable consent and opt-out requirements.
3. WhatsApp Communications
We use the WhatsApp Business Platform provided by Meta to communicate with customers about their service requests.
When you communicate with us through WhatsApp, relevant information, including your phone number, message content and delivery status, may be processed through Meta’s WhatsApp services.
You may request that we stop sending you non-essential WhatsApp communications by contacting us or replying STOP to a message.
4. Sharing Your Information
We may share information where necessary with:
- Technicians and service professionals assigned to your booking.
- Payment processing providers.
- Technology, hosting, messaging and customer-support service providers.
- Regulatory or law-enforcement authorities where legally required.
We do not sell your personal information to advertisers.
5. Payments and Security
Payments made through our platform may be processed by authorised third-party payment providers.
We use reasonable technical and organisational safeguards to protect customer information against unauthorised access, misuse or disclosure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and comply with legal requirements.
7. Your Privacy Rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information, or object to certain uses of your information.
To make a privacy-related request, please contact us using the details below.
8. Cookies and Website Technology
Our website may use cookies and similar technologies to support essential website functionality, security, user sessions and service improvements.
Where required, we will request consent before using non-essential cookies.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology or legal obligations. The latest version will be published on our website.
10. Contact Us
The Accra Handyman
Operated by Devpod Services Limited
Website: https://theaccrahandyman.com
Telephone/WhatsApp: +233 55 571 9107
Ghana
For privacy-related enquiries, please contact us through our website or the telephone number above.